Cafe Supervisor (Teesdale)

Permanent - Up to £10.30 P/H
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Cafe Supervisor (Teesdale)
An exciting opportunity has arisen within our team in Teesdale, Bishop Auckland for a Cafe Supervisor to join us!

Job Title: Cafe Supervisor 

Location: YMCA Teesdale Community Cafe, Cockfield, Bishop Auckland, DL13 5DL

Hours Per Week: 34 hours

Contract Type: Permanent

Salary (FTE): Up to £10.30

 

Who are we?

YMCA North Tyneside is a Voluntary Sector Organisation undertaking youth and community programme work in areas of North Tyneside, South Tyneside, and Teesdale. We are part of the worldwide YMCA movement, which started in London in 1844 has grown to become the world’s largest and oldest youth movement.

Now, more than 175 years later, YMCA is operating in 119 countries, with 64 million people reached annually around the world. Guided by our Christian values, we believe everyone has potential, and we serve our communities so that all can hope, belong, contribute and thrive. 

 Job Description

In this role you will be managing the day-to-day running of our community cafe, based at Lipscomb Hall, Cockfield, Teesdale. The role of Café Supervisor is to deliver service at an appropriately high standard, and ultimately to ensure that the café achieves a financially sustainable income to help support YMCAs charitable objectives.

If successful, your main responsibilities as the Cafe Supervisor is to oversee the staff and delivery of the high levels of service at the Community Cafe in Cockfield. This includes;

Team management

Team leadership responsibilities including professional development of team, training, one to ones and some HR responsibilities.

To line manage the Cafe Assistants and support them to deliver a high level of service expected at YMCA Community Cafe.

To provide staff with rotas on a regular basis ensuring that there is adequate cover on all shifts while adhering to the budget.

Responsibility for the day to day Health and Safety of the staff and customers within the cafe.

To build relationships with staff so they feel valued members of the team.

Community Cafe Service and Development

To create a welcoming cafe environment that people actively seek out, because of the quality of both the food and customer service they receive.

To review, challenge and innovate: looking for new ways to improve the experience of Community Cafe.

To demonstrate the values of YMCA at all times

To take responsibility for the management of the environment, including cleanliness.

To manage the processes for stock and reordering of items specific to the café.

Support the Community Manager in the delivery of the Café’s trading, development and marketing plans to deliver income targets.

Support the Community Manager in driving cost efficiencies through e.g. reviewing supplier prices, improving procedures, optimising staff costs (relative to total turnover) and improving profitability on food and drink lines.

To support the management of the Community Cafe social media accounts and agree with the Community Manager / Youth and Community Lead what content is to be posted.

To develop, with support from Community Manager and Youth and Community Lead offers that encourage new customers into the cafe.

Benefits: In addition to joining a great team, our colleagues also benefit from: enhanced holiday, your birthday off, access to a free and confidential Employee Assistance Programme, 24/7 GP Helpline, discount at our Café and Nursery, a free YMCA gym membership for you and a loved one and training opportunities on various topics such as Safeguarding, Mental health and Health and Safety and more!

To be successful, it is essential that you have relevant experience/ relevant qualifications in customer service/ catering and training and continued professional development. Additionally, it is essential that you have a flexible approach to your working hours, working hours will include daytime work and weekends and may include evening work and bank holidays.

Our mission is to create a community where everyone is healthy, happy and connected. We seek to champion those that have no voice and support those that need it most. Employing over 100 members of staff across various locations, we are ambitious, vibrant and visionary.

If you’re interested in this post and would like an informal chat, please contact us on 0191 257 5434 and ask for Rachel Dyne, Community Manager, or HR, both will be happy to arrange a time for you to discuss the role and expectations in further detail.

Closing date: Please apply ASAP without delay if you’re interested as we will be interviewing as we go.

Interview process: One Stage Interview.

Proposed start date: ASAP

To Apply: Please apply by providing a cover letter detailing why you believe you are suitable for the position and an up to date CV. Please follow the link below to our online application form which will also ask for a CV to be uploaded.

https://form.jotformeu.com/ymcanorthtyneside/ymca-online-application-for-e

YMCA North Tyneside is committed to eliminating discrimination and encouraging diversity amongst the workforce, we aim to be an equal opportunities employer and seek to create an inspiring and inclusive place to work. We welcome applications from all sections of the community and value inclusion and diversity, which we demonstrate through our activities, policies and working practices.

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Why work for YMCA North Tyneside?

EMPLOYEE BENEFITS

Competitive Salary

Subject to age and in line with National Minimum Wage and National Living Wage

Employer Assistance Programme

Access to a confidential Employer Assistance Programme (which includes a suite of Legal and Health Information)

GP Helpline

Access to 24hr GP Helpline

Café Discount

10% Discount at YMCA Café

Nursery Discount

10% Discount on Fees at YMCA Day Nursery

Gym Membership

Free unlimited Gym membership for YMCA Gym

Staff Development

A nurturing environment where staff are encouraged to learn and grow as individuals

Making a Difference

Be a part of an established organisation that helps transform the lives of young people

Patterdale Discount

Staff discount on short breaks in the Lake District at Patterdale Hall Estate

Interested?

Apply Now

Please note, the post holders must be able to work flexibly depending on the needs of the business and must be available for occasional overtime.

If you’re interested in this post and would like an informal chat, please contact us on 0191 2575434 and ask for Ian (Nursery Manager) or HR, both will be happy to arrange a time for you to discuss the role and expectations in further detail. We have various roles available so please get in touch to learn more about our fantastic opportunities to join our Nursery family!

Please note: The health, wellbeing and safety of our colleagues and candidates during this challenging time is of paramount importance, with this in mind, we have refreshed our approach to recruitment.

All interviews will be fully compliant with Government guidance relating to social distancing. Upon starting a new role with us, we will ensure you are equipped with the tools and technologies which will enable you to do your best work remotely when required. Our longer-term focus remains on a culture of flexibility and encouraging colleagues to maintain a healthy work-life balance through flexible working arrangements.