Support Worker, North Shields. (BANK STAFF)

The hours will be as and when needed;Shift patterns tend to be 7.45am to 3.45pm / 12.15pm to 8.15pm / 4pm to 12am Monday to Sunday. Bank staff may be required to lone work at times.
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Support Worker, North Shields. (BANK STAFF)
This role contributes to the heart of what we do as a charity, providing supported accommodation services as well as training and education to a number of young people aged 16 - 25. This is a fantastic opportunity to become part of something bigger, encouraging young people to belong, contribute and thrive as individuals.

WORKING HOURS: The hours will be as and when needed;
Shift patterns tend to be 7.45am to 3.45pm / 12.15pm to 8.15pm / 4pm to 12am Monday to Sunday.
Bank staff may be required to lone work at times

SALARY: Up to £9.00 per hour

QUESTIONS: ​Please email jobs@ymcanorthtyneside.org

About YMCA North Tyneside

Located 20 minutes by Metro from Newcastle, YMCA North Tyneside, based in North Shields, is a Voluntary Sector Organisation undertaking youth and community programme work in areas of North Tyneside, South Tyneside, and Teesdale. We are part of the worldwide YMCA movement, which started in London in 1844 and now has grown to become the world’s largest and oldest youth movement. Now more 175 years later YMCA is operating in 119 countries, with 64 million people reached annually around the world.

Job Purpose & Description

To work with young people aged 16-25 with multiple and complex needs, in a housing support role

To support and encourage young people’s development of Independent Living Skills 

To support and encourage young people’s and engagement in Training, Education and Employment opportunities

To support young people to plan for their future and monitor their progress and development via effective keywork sessions and support planning

The ultimate goal being to support young people to achieve a sustainable move on to independent living.

Overview of Duties / Responsibilities

  • To work under the direction of the Head of Housing and Safeguarding and/or Senior Housing Support Worker to ensure the smooth day to day running of the accommodation 

  • To work with young people, supporting their development of independent living skills such as budgeting, cooking and preparing healthy food, cleaning and tidying, living safely and hygienically, effective, respectful communication with others and being a good neighbour.

  • To support young people to maximise their income, pay priority bills, budget effectively and avoid debt

  • To work with young people in addressing issues such as substance misuse, debt, offending behaviour, anti-social behaviour 

  • To monitor and manage any rent or service charge collection

  • To support and encourage young people to seek and engage in appropriate Education, Training or Employment opportunities (ETE)

  • To hold regular key work sessions with young people, identifying their support needs

  • To make dynamic risk assessments regarding safety and wellbeing

  • To communicate effectively using the channels set out in the office including verbal information sharing, emails, handovers and Inform

  • To work with other housing providers and agencies to establish a realistic move on and resettlement plan for a young person

  • To abide by all organisation policies and procedures and ensure Safeguarding is carried out effectively and efficiently, as per Safeguarding Policy and Procedure

  • To communicate effectively and professionally and build and sustain strong, supportive, professional relationships with young people

  • To enforce House Rules

  • To be open and friendly and welcoming to young people and work in a non-judgemental, anti-oppressive manner

  • To be comfortable and confident managing upholding house rules whilst remaining supportive, empowering and understanding of the difficulties young people can face

  • To be an advocate and a champion for young people. 

  • To understand young people’s personal obstacles and support them to overcome barriers and achieve goals

  • To work effectively as part of a team, ensuring all outstanding tasks are completed, such as void management, referral interviews and information gathering, facilitating move-ins and move-outs 

  • To be a confident user of IT and able to effectively communicate via emails, access and share information via an online system and record and report in Inform 

  • To follow guidance and instruction from colleagues and management

  • To communicate effectively and professionally with management and external agencies and stakeholders such as Local Authorities, Children’s Services, Adult Services, Housing Teams, Youth Offending Team, Community Rehabilitation Company, Probation Services, Mental Health Services, Substance Use Services, Job Centre, CAB and other Statutory, Community and Voluntary agencies

  • To develop effective links with appropriate organisations and agencies (both voluntary and statutory) who would help support the young person on their journey to employment, education or training 

  • To develop effective links with the young person’s family or significant other people to enable family outreach and liaison work 

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Why work for YMCA North Tyneside?

EMPLOYEE BENEFITS FOR OUR BANK STAFF

Competitive Salary

subject to age in line with national living wage

Employer Assistance Programme

Access to Employer Assistance Programme (suite of legal and health information)

GP Helpline

Access to 24hr GP Helpline

Café Discount

20% Discount at YMCA Café

Nursery Discount

10% Discount on Fees at YMCA Day Nursery

Location

Centrally located in the heart of North Shields

Staff Development

A nurturing environment where staff are encouraged to learn and grow as individuals

Making a Difference

Be a part of an established organisation that helps transform the lives of young people

Patterdale Discount

Staff discount on short breaks in the Lake District at Patterdale Hall Estate

Interested?

Apply Now

If you think you have what it takes to effectively support the vision, objectives, and priorities of the organisation then we want to hear from you!