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IT Client Service Specialist
up to Β£32,000 per annum (& Benefits)
We are seeking a dedicated and collaborative individual to join our team as an IT Client Services Specialist located at Church Way in North Shields. If you are passionate about helping our diverse teams embrace technology to help our community thrive, we encourage you to apply!
View the full role description here.
π Is This Role for You?
- Do you have practical experience in IT support or technical coordination, with the ability to translate “tech-speak” into simple, supportive language?
- Are you a patient communicator who enjoys acting as a “digital coach” to boost staff confidence in using digital tools?
- Do you have a passion for working within an organisation committed to ensuring all individuals feel they belong, contribute, and thrive in their community?
If you answered yes, you could be the perfect fit for YMCA North Tyneside!
β What Will You Be Doing?
As an IT Client Services Specialist, you will be a vital bridge between our people and our technology, ensuring our diverse teams have the digital tools, skills, and confidence to work effectively. Your main responsibilities include:
- Serving as the main, welcoming point of contact for our external IT support providers and monitoring SLAs to ensure reliable tech support.
- Identifying digital skills gaps and delivering friendly coaching and training sessions across key software, systems, and practical AI tools.
- Supporting everyday cyber security practices (such as MFA and endpoint security), keeping our IT Risk Register up to date, and assisting with disaster recovery plans.
- Managing the practical lifecycle of hardware, tracking software/vendor contracts, and coordinating IT purchasing to ensure charity funds are spent wisely.
π What Skills and Experience Do You Need?
To be successful in this flexible and rewarding role, it is essential that you have:
- Practical experience working in an IT support, helpdesk, or technical coordination role.
- Experience assisting with hardware inventory, basic purchasing, or coordinating with external service providers.
- Good working knowledge of Google Workspace administration and mobile device setups.
- A practical understanding of everyday cyber security practices (e.g., Cyber Essentials principles, phishing awareness).
- Excellent interpersonal skills with a warm, patient, and empathetic approach to coaching non-technical colleagues.
(An understanding of the charity sector and the unique challenges of working with vulnerable populations is highly desirable!)
π Ready to Apply?
If you feel this is the perfect opportunity to make a positive impact and you bring the patience and technical skills weβre looking for, pleaseΒ click here to applyΒ and start your journey with YMCA North Tyneside!
For more detailed information regarding our commitment to Safeguarding, Equal Opportunities, and the Recruitment of Ex-Offenders, please follow the link below.
Please note: The health, wellbeing and safety of our colleagues is of paramount importance, with this in mind, we have refreshed our approach to recruitment
YMCA North Tyneside is committed to eliminating discrimination and encouraging diversity amongst the workforce, we aim to be an equal opportunities employer and seek to create an inspiring and inclusive place to work. We welcome applications from all sections of the community and value inclusion and diversity, which we demonstrate through our activities, policies and working practices.
For more detailed information regarding our commitment to Safeguarding, Equal Opportunities, and the Recruitment of Ex-Offenders, please follow the link below.
For more detailed information regarding our commitment to Safeguarding, Equal Opportunities, and the Recruitment of Ex-Offenders, please follow the link below.
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