General Manager - The Patterdale Estate
37.5 hours per week, FULL TIME, PERMaNeNT Find out moreAPPLY NOWThe Patterdale Estate is seeking a dynamic and commercially driven General Manager to lead the team. With a focus on strategy, efficiency and operational management. The role requires a strategic thinker who can also use a hands-on approach. Driving revenue, enhancing efficiencies and promoting the business. The Patterdale Estate has a diverse blend of heritage, natural beauty and friendly customer service. The successful candidate will be responsible for shaping and implementing business strategies, ensuring the Estate’s long-term success whilst maintaining the high standards and reputation of a 65-year-old business.
If you have a passion for delivering excellent customer service and a track record in business management, we’d love to hear from you!
JOB TITLE: General Manager – The Patterdale Estate
LOCATION: Glendridding, Lake District, CA11 0PG
CONTRACT & HOURS: Permanent, Full Time, 37.5 Hours per Week
SALARY: £40,000 per Annum
CLOSING DATE: 27th March 2025 at 5pm
INTERVIEW DATES: Week commencing 14th April 2025
Overview of Duties
We’re looking for a dedicated and experienced General Manager to lead the team at Patterdale Estate, a beautiful 200-acre heritage holiday park. This role offers an excellent opportunity to oversee all aspects of the business, from ensuring excellent guest experiences and maintaining the site to a high standard to driving financial sustainability and developing a strategic growth plan
You’ll be a commercially driven, dynamic leader to drive our success and ensure fantastic guest experiences. The successful candidate will be responsible for shaping and implementing business strategies, ensuring the Estate’s long-term success whilst maintaining the high standards and reputation of a 65-year-old business. The role requires a strategic thinker who can also use a hands-on approach. Driving revenue, enhancing efficiencies and promoting the business.
The ideal candidate will be highly organised and adaptable, comfortable managing multiple workloads and shifting priorities. A positive, calm, and forward-thinking approach is essential, along with a focus on efficiency and strong financial acumen. You’ll be leading a team at our Estate, which features 15 charming self-catering properties and 5 caravan pitches. If you have a strong background in hospitality and a passion for creating positive experiences, we’d love to hear from you.
What You’ll Do:
- Run the Show: Manage daily operations, bookings, and site maintenance.
- Boost Business: Develop strategies to increase occupancy and revenue.
- Manage Money: Handle budgets, reports, and find new income opportunities.
- Keep it Green: Drive sustainability and eco-tourism initiatives.
- Make Guests Happy: Ensure top-notch customer service and handle any issues.
- Lead the Team: Recruit, train, and motivate staff and volunteers.
- Keep it Safe: Ensure compliance with all regulations, managing all site maintenance.
You’ll Be Great If You Have:
- Proven experience in hospitality or holiday park management.
- Strong financial and business acumen.
- Excellent leadership and communication skills.
- Ability to solve problems and make decisions.
- Flexibility to work weekends and holidays.
- Experience with booking system,
- A passion for the outdoors and sustainability.
What We Offer
EMPLOYEE BENEFITS
Competitive Salary
Depending on experience, and subject to age in line with the National Minimum and Living Wage
Stunning Work Location
Located on the shores of Ullswater, The Patterdale Estate boasts some breathtaking views
Relocate
Relocation packages are available to discuss for the right candidate
EAP Programme
24/7 access to a suite of legal and life advice
GP Helpine
24/7 access to a private health company
Excellent Holidays
25 days holiday per year, plus 8 bank holidays and your birthday off
Holidays to Suit You
Our Buy/ Sell Holiday Scheme works around your wants/ needs
Volunteer Days
Get 2 paid volunteer days per year. 1 to use with YMCA and 1 externally
Discounts
Get brilliant discounts through Reward Hub, Blue Light and Charity Worker Discounts
Company Sick Pay
You’ll be entitled to Company Sick Pay subject to length of service
Life Assurance
Your loved ones will get 2 x your annual salary upon death in service
Electric Vehicles
You’ll be entitled to enter into an Electric Vehicle Salary Sacrifice Scheme
Staff Development
A nurturing environment where staff are encouraged to learn and grow as individuals
Making a Difference
Be a part of an established organisation that helps transform the lives of young people
Patterdale Discount
Staff discount on short breaks in the Lake District at Patterdale Hall Estate
Have any questions?
Get in touch!
Closing Date: 27th March 2025 at 5pm
Interview Dates: Week commencing 14th April 2025
If you have any questions about the role, please get in touch we would be happy to arrange an informal chat about the role and answer any questions you may have, please contact Mike Bain on mike.bain@ymcanorthtyneside.org or the HR team on 019 12575434 or hr@ymcanorthtyneside.org.
Ready to apply?
Apply now!
To apply to this post, you will need to submit the following as part of your application:
- An up-to-date CV which shows your career history
- A covering letter/supporting statement explaining why you are interested in the role, detailing why you believe you are a good candidate for this post and how you meet the criteria of the Person Specification
- Our online application form which can be found by clicking the following link: https://form.jotformeu.com/ymcanorthtyneside/ymca-online-application-for-e
- Finally, we ask that you please inform us of any dates that you are unable to attend an interview
This post requires proof of right to work in the UK, satisfactory references and a satisfactory enhanced DBS Disclosure.