Housing Support Worker – Scarborough

About YMCA North Tyneside

Imagine being part of a global movement that’s transforming lives right here in Scarborough, and across the North East. At YMCA North Tyneside, we’re more than just an organization – we’re a community. We believe in the potential of every individual and we’re dedicated to creating spaces where everyone can hope, belong, contribute and thrive. Join us and be a part of something truly meaningful.

Step into a legacy of positive change. YMCA North Tyneside is part of a powerful global network, with roots stretching back to 1844. We’re proud to be part of the world’s largest and oldest youth movement, impacting 64 million lives annually across 119 countries. We also work with adults across several settings in the North East providing tenancy related support in a residential setting. Here, you’ll be part of a team driven by strong values, working to build a brighter future for our local communities.

About you:

Do you have experience working with vulnerable adults? Do you have experience in supporting those with a variety of needs and challenges? Do you have a passion for working within an organisation that is committed to ensuring all hope, belong, contribute and thrive in their community? If you said yes to these questions, we want to hear from you.

We’re looking for a dedicated Housing Support Worker to join our team! Qualifications aren’t essential, we value life experience but if you have a relevant qualification that would be great too (e.g., NVQ/Diploma Level 2 or 3 in housing, social care or health) and a good academic background (GCSEs C+ in English/Maths). We are looking for someone eager to develop their skills and in return we will show a commitment to your on-going professional development.

You’ll have experience of supporting vulnerable adults, and understand the challenges they face, like homelessness, substance misuse and mental health issues. Any experience in housing support is a bonus.

The right person will excel at connecting with people, setting boundaries, assessing needs, and creating tenancy intervention plans. You’ll also be comfortable with IT (case management systems, Google Works) and handling sensitive information with confidence.

You’ll be able to stay calm under pressure, work effectively solo and in a team and maintain excellent organisation with your caseload and records.

We value empathy, patience, resilience, and a non-judgmental approach. We want someone who’s committed to empowering others, upholding high ethical standards, and championing diversity. It’s important that you support our Charity’s values and aims and understand the diverse needs of the people we work with.

About the role:

• Provide day-to-day support to vulnerable adults  in our tenancy related supported accommodation.
• Teach and develop independent living skills.
• Ensure effective safeguarding practices in line with policies and procedures.
• Build and maintain strong, supportive relationships with residents.
• Conduct regular keywork sessions, develop support plans, and record interventions.
• Motivate and encourage residents  to engage in employment, education, training, and volunteering opportunities.
• Liaise with external agencies, including local authorities, police, health services, and job centres.
• Offer housing interventions to enable semi independent living with issues such as money management, debt, substance misuse, and offending behaviour.
• Monitor and manage rent and service charge collection.
• Ensure the safety and security of the building.
• Maintain accurate records and contribute to reporting.
• Participate in team meetings and training.
• Adhere to YMCA policies and procedures.
• Lone working is a requirement of the role.

In addition to joining a great team, you will receive: 

• Competitive salary
• 5 Weeks Holiday + Bank Holidays
• Your Birthday Off!
• Flexible Public Holidays
• Discounts to holidays at our Patterdale Estate in the Lake District

• Access to a free and confidential Employer Assistance Programme (suite of legal and health advice)
• Access to 24/7 GP Helpline
• Access to Salary Sacrifice Schemes 
• Access to Reward Gateway providing 100’s of retail discounts
• 2 x Paid Volunteering Days
• Life assurance of 2x annual salary
• Group Pension Contribution Scheme
• And more!

Want to find out more about the job? 

Please feel free to contact Karen Bailey (Head of Supported Accommodation and Registered Manager) to arrange an informal chat about the position, in the first instance, please contact by email at karen.bailey@ymcanorthtyneside.org leaving your contact details and best time to contact you. 

To Apply: 

Visit this link below for our online application form http://bit.ly/YMCAonlineapp 

Closing date: 9.00 am on Monday 21 April 2025 

Interview date:  Wednesday 7 and Thursday 8 May 2025

Safeguarding 

We are committed to safeguarding and promoting the welfare of vulnerable adults, Young people and children. We expect all staff and volunteers to share this commitment. 

We strive to create a safe and supportive environment where everyone feels protected from harm. We have robust procedures in place to prevent and address any concerns about abuse or neglect. All staff and volunteers have a responsibility to report any concerns about the safety or welfare of vulnerable adults, young people, or children. We have clear reporting procedures and we will take all concerns seriously. 

As part of our commitment to safer recruitment, all roles that involve working with children, young people or vulnerable adults will require a Disclosure and Barring Service (DBS) check at the appropriate level including checks against the relevant Barred Lists. We are committed to thorough background checks to help ensure that those whom we employ are suitable to work with these groups.

Equal Opportunities 

YMCA North Tyneside is committed to eliminating discrimination and encouraging diversity amongst the workforce. We aim to be an equal opportunities employer and we are determined to ensure no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.  Flexible work is supported, and applications from people with disabilities are encouraged. We strive to create local employment opportunities for all

Recruitment of Ex-Offenders

We believe in providing equal opportunities for all qualified individuals, regardless of their background. We recognise that people can change and we are committed to giving individuals with criminal records a fair chance to demonstrate their skills and abilities. 

We assess each applicant based on their qualifications, experience, and suitability for the role, taking into account the nature of the offense, the time elapsed since the conviction, and any evidence of rehabilitation. 

We are dedicated to creating a workplace that fosters inclusion and supports the successful reintegration of individuals into the workforce. We comply with all relevant legislation and guidelines regarding the employment of ex-offenders and we are committed to maintaining a safe and respectful work environment for all employees.